Customers, not scripts
Every scenario is a persona with a mood, a history and a reason to say no. Agents rehearse the call they are going to get, not a tidy version of it.
✦The training floor for Poshnee agents
Nobody gets
on the phone
before they’re ready.
Agents practice realistic customer conversations, build five core skills, and earn their way to live calls.
No installationRuns in your browser
Three productsACA, Medicare, Medical Alert
Five skillsScored on every practice call
My plan
J⌄
Welcome back, John.
3 steps left before you take real calls.
Work through the list below. Finish a step and the next one opens up.
Your training planFinish each step to open the next one. Study material stays open the whole way.
3 STEPS TO FINISH01
ACA Quiz
Pass this to unlock the Grand Test.
BEST SCORENone yet
ATTEMPTS0
PASS MARK80%
RETAKES LEFT1
GT
Grand TestLOCKED
Combined ACA and Medicare assessment.
BEST SCORENone yet
ATTEMPTS0
PASS MARK80%
RETAKES LEFT1
MC
Mock CallLOCKEDFINAL STEP
Practise a live call against the customers assigned to you.
BEST SCORENone yet
ATTEMPTS0
Taking live callsFinish every step above and you’re ready to take real calls.
NOT YET
Realistic customers
AI customers with real objections, moods, and history.
5 core skills
Measured on every call the same way.
Feedback that sticks
Coaching on the exact moments that change the call.
Earn your calls
Prove it in 4 steps. Get on the phones with confidence.
Three gates, in order.
Each one opens the next.
An agent cannot skip ahead. That is the whole point — the floor only ever sees people who have already done the work.
- 01Step one
ACA Quiz
A scored knowledge check on the ACA material. Pass mark is 80%. Nothing else opens until it is cleared.
- 02Step two
Grand Test
ACA and Medicare together, also gated at 80%. Written answers go to a human marker, so a result can sit with your trainer before it counts.
- 03Step three
Mock Call
A live call against the customers your trainer assigned you. Scored on the same five skills as everything that follows it.
And these never lock
ACA product knowledgePlans, tiers, the ten essential benefits, eligibility.
Medicare product knowledgeParts A to D, Advantage and Supplement, enrollment windows.
Best-practice clipsRecordings of real calls, sorted by what they demonstrate.
Practice that resembles the job.
Not a quiz about calls. The call itself, with someone on the other end who has a reason to say no.
One scale, every call
Opening, communication, objection handling, product knowledge, closing. The same five skills scored the same way, so progress is comparable week to week.
Feedback on the transcript
Coaching lands against the words that were said, so an agent sees the moment a call turned — not a number at the end they cannot act on.
What a trainer does all week.
Four things, and none of them is listening to recordings hoping to catch something.
Assign the customers
Pick which personas each agent practises against. New starters get the gentle ones; the ones close to going live get the difficult ones.
Let them run
Agents work the track on their own time. Nothing needs booking, and nobody sits in on a practice call.
Read the scores
Every finished call is scored across the five skills and lands in the trainer portal with the transcript attached.
Coach the weak spot
The portal shows the floor average per skill, so you can see whether it is one agent struggling or the whole team missing the same thing.
Everything an agent needs before their first real call.
Study material, two scored assessments and as many practice calls as it takes — all in one place.